At BlackWater Glazing, we believe in empowering our customers with the knowledge and resources they need to confidently work with their high-quality European aluminum windows and doors. Whether you’re a skilled homeowner tackling a DIY project, a window and door repair professional expanding into European systems, or an installer seeking certified training, this Support section is your hub for valuable information, expert guidance, and convenient access to genuine parts.

ON-SITE INSTALLATION TRAINING
Become a Certified Installer of European Aluminum Windows and Doors
Our comprehensive on-site installation training programs are designed for industry professionals who want to master the intricacies of installing European aluminum window and door systems.
- Beginner to Advanced Levels: Choose from different training levels tailored to your experience, from foundational knowledge to advanced techniques.
- Expert Instruction: Learn from seasoned professionals with extensive experience in handling and installing these specialized systems.
- Hands-On Experience: Gain practical skills through hands-on workshops conducted in real-world settings.
- Certification: Earn a BlackWater Glazing certification upon completion, demonstrating your expertise in installing European aluminum windows and doors.
REMOTE DIAGNOSIS AND REPAIR SUPPORT
Expert Assistance at Your Fingertips
For quick troubleshooting and repair guidance, our remote diagnosis and repair support service provides expert assistance from the comfort of your home or office.
- Virtual Consultations: Schedule a video call with one of our experienced technicians to discuss your specific issue and receive step-by-step guidance.
- Photo and Video Submissions: Submit clear photos and videos of the problem area for detailed analysis and solutions.
- Prompt Feedback: Receive timely and comprehensive feedback with repair instructions, recommendations, or advice on sourcing the necessary parts.
ON-SITE DIAGNOSIS AND REPAIR SUPPORT
Expert On-Site Assistance for Complex Challenges
When remote support isn’t enough, our on-site diagnosis and repair support brings our expertise directly to your doorstep.
- Qualified Technicians: Our skilled technicians will visit your location to assess the issue and provide your technicians professional guidance for repair.
- Service Area: We offer on-site support and guidance across Canada, the USA, Mexico, and the Caribbean.
- Time and Materials Pricing: Our on-site support is priced on a time and materials basis, ensuring you only pay for the actual time and resources used to address your specific needs. We provide a detailed breakdown of labor costs and any required materials, giving you full transparency and control over the expenses.
PARTS SUPPLY
Genuine Parts for European Aluminum Windows and Doors
We understand the importance of using genuine parts to maintain the quality, performance, and longevity of your European aluminum windows and doors. Due to the specialized nature of these parts, we offer a personalized service to help you identify and order the correct components.
Here’s how it works:
Parts Identification: Contact us with a description or photo of the part you need. Our experts will leverage their extensive knowledge to identify the correct replacement. If necessary, we may request additional information or schedule a virtual consultation to assess your needs.
Quotation and Ordering: Once the part is identified, we’ll provide you with a detailed quotation outlining the cost and estimated delivery timeframe. You can then place your order by paying securely online via credit card or through other convenient methods such as EFT/bank transfer.
Direct Shipping: After your payment is processed, the part will be shipped directly to you from our trusted suppliers. We partner with reliable carriers like UPS to ensure your order arrives safely and efficiently. Please note that shipping times may vary depending on the part’s availability and your location.
MAINTENANCE
Expert Guidance for Maintaining Your European Aluminum Windows and Doors
To help you maintain your windows and doors in pristine condition, we’ve created a comprehensive Care and Maintenance Guide. This in-depth resource covers essential aspects of care and maintenance, including:
- Cleaning and lubricating hardware: Regularly clean and lubricate all moving parts, including handles, hinges, locks, and sliding mechanisms, to ensure smooth operation and prevent premature wear.
- Inspecting and caring for gaskets: Regularly inspect and maintain gaskets, applying appropriate treatments to prevent cracking and ensure a proper seal against the elements.
- Maintaining drainage systems: Ensure drainage slots and weep holes are clear from debris to prevent water damage and ensure proper ventilation.
- Cleaning glass and frames: Use specialized techniques and cleaning agents to safely clean glass and frames, removing dirt, grime, and pollutants without damaging delicate surfaces.
- Performing regular performance adjustments: Make any necessary adjustments to ensure optimal performance, including adjusting sashes, hinges, and closing mechanisms.
- Access the complete Care and Maintenance Guide for detailed instructions, helpful tips, and recommended products to keep your European aluminum windows and doors looking and performing their best.